Customer Service Training
We at KL Consultancy, pride ourselves on the customer service training we provide. The feedback we receive from our clients is excellent stating that our style of training is done in a way that is easy to learn.
Our teaching methods keep things fun and aim to stay away from the traditional “role-play” style, so common with many training providers.
Our customer service courses are very practical and not just people sitting listening to the trainer. We aim to identify and develop the strengths or your employees and seek out the areas for development which we can improve, with high emphasis on communication skills.
Why does your business need Customer Service Training?
Customer Service Training can make the difference between keeping or losing a customer, from the first day you bring on a new customer to your business to the day something goes terribly wrong and they decide to leave your company, you need to make sure your customer service is spot on. Firstly that initial chat to the customer can win them over a competitor, if you a polite and informative with them and work to build the relationship then they will probably want to go with your company even if you are more expensive. The day you have a complaint from a client who wants to leave even if it is your own fault, with the correct customer service you can win them over and persuade them to stay, some one with poor customer service training will certainly not keep them, losing your business money and time invested into that customer.
Call Centre
Training Programmes
We have management and agent call centre experience within our team. This is vital as we understand the differences of working in a call centre compared to any other environment and are able to deliver REAL training which will deliver REAL results. Due to having the experience personally we can give back to you were we excelled and failed preventing you or employees of your business to make the same mistakes.
We have developed our call centre and customer service training programmes to make sure your business has the best customer service.
- Customer service training
- Telephone skills
- Telephone sales inbound and outbound
- Management Training
- Team Leader/Supervisor Training
We are able to deliver a diverse range - They range from basic level right through to advance level training. We also offer management development training to take this even further.
Sales Skills
Our sales skills courses are essentail training for all sales staff. Our customer service training works at initial communication skills but the sales skills course takes this training further. The sales team in your business are such an important element of your business that it is paramount that they reach their maximum potential.
We will build their confidence and teach them to be naturally persuasive with each person they have a selling opportunity with. We will teach them to use their sales time effectivly to produce results and meet sales targets, how to ask the right questions and the importance of being well organised to look professional at all times.
Sales and customer service training to combat poor performance.
Admin Skills
Ensuring your staff have excellent admin skills is essential to the organisation and smooth running of the administration of your business.
Staff need to be able to handle many different types of situations within admin and be able to deal with problems as they arise. They need to know the importance of taking ownership of problems and have good listening skills as well as the practical administration skills. All of which can be enhanced with our admin skills courses and customer service training..
Contact KL Consultancy Today
Feel free to contact us on 01582 401 134 or fill out our online enquiry form to discuss how we can help you to inspire and motivate your workforce to achieve their full potential while enjoying themselves at the same time.
Enquire Online
using the form below
