Business Coaching

Customer Service Training

Excellent Customer Experience
Customer Loyalty
Tailored Training
Customer Growth

Sales Training



Staff Retention
Motivated Workforce
Personal Development
Customised Training

Call Centre Management

Team Building


Conflict Resolution
Team Motivation
Self Awareness
Improve Team Relationships

Business Development Training

Call Centre


Improved Sales
Improved Customer Feedback
Delivery of Brand
Professional Service

Make a positive difference to your business

KL Consultancy can show you how

What goes on behind your company’s doors affects your commercial success. Your culture, your brand values, your processes, your business practices. Together they make your organisation unique.


A productive and motivated workforce, equipped with the right skills, will greatly enhance your business performance. That’s why an off-the-shelf training programme just won’t do.


At KL Consultancy, we tailor every course, every module, every presentation to the specific needs of our clients. This ensures we deliver exactly the right level of training for the individuals taking part for maximum impact and value.


Our bespoke training programmes have delivered results and delighted clients for more than 10 years, helping businesses to be more successful through the skills and expertise of their people.



Find out how we can help

KL Consultancy – A Five Star Company

Our course provided by KL Consultancy built on our objective to provide a 1st class level of customer service. Staff are now much more aware of their individual styles and approaches. Training was tailored to our specific needs and staff requirements, taking into account our company culture and staff receptiveness. The course was excellent, with good use of humour, real life examples and simple analogies. The instructor did a superb job of adjusting to individual needs within the group and we have seen some positive results following KL Consultancy’s involvement with our staff.

This type of training has improved our performance and I am confident that KL Consultancy would add value to any organisation looking to do the same.

Marketing Manager, Printwell