Who do we work for?
The utility industry watchdog Ofgem has been fining companies for providing poor customer service. We have designed a series of training programmes covering management and leadership development and customer service specifically for the utilities sector.
“Within Balfour Beatty Gas & Water, we are proud of our customer-centric training and we believe it has had a significant impact on our customer performance. It is often very difficult to quantify the value of training and especially training involving soft skills; however, we can see real progress against key customer satisfaction areas where we provide repair and reinstatement support for National Grid.”
John Downing, Balfour Beatty
Public sector organisations have their own culture, so off-the-peg training designed for a commercial business is often not relevant for them. Our ability to tailor our training programmes and focus on the key issues for our clients has enabled us to work with a diverse range of clients from the NHS to the Royal Navy.
“Staff were implementing what they learned in training. People had retained and improved their level of confidence and knowledge. I would highly recommend KL Consultancy to other NHS Trusts.”
Vivien John, Cambridgeshire Community Services NHS Trust
We work with small organisations employing 10 or more employees, up to teams within large multinational companies. We have leadership and management, team-building or customer service training courses to fit any size of organisation.
“If you want to improve your customer service, talk to Kim Loveland at KL Consultancy. I would highly recommend her services to anyone.”
Guy Keen, managing director, Mail Boxes Etc.