Business Coaching

Customer Service Training

Excellent Customer Experience
Customer Loyalty
Tailored Training
Customer Growth

Sales Training



Staff Retention
Motivated Workforce
Personal Development
Customised Training

Call Centre Management

Team Building


Conflict Resolution
Team Motivation
Self Awareness
Improve Team Relationships

Business Development Training

Call Centre


Improved Sales
Improved Customer Feedback
Delivery of Brand
Professional Service

Make a positive difference to your business

KL Consultancy can show you how

What goes on behind your company’s doors affects your commercial success. Your culture, your brand values, your processes, your business practices. Together they make your organisation unique.


A productive and motivated workforce, equipped with the right skills, will greatly enhance your business performance. That’s why an off-the-shelf training programme just won’t do.


At KL Consultancy, we tailor every course, every module, every presentation to the specific needs of our clients. This ensures we deliver exactly the right level of training for the individuals taking part for maximum impact and value.


Our bespoke training programmes have delivered results and delighted clients for more than 10 years, helping businesses to be more successful through the skills and expertise of their people.



Find out how we can help

Southern Print operates in a highly competitive market. In addition to significant capital expenditure, we recognise the need to invest in our staff to achieve a true competitive advantage.

KL Consultancy has played a major part in helping us to achieve this. KL Consultancy helped us quantify the development need of our customer service staff and has helped us make significant progress in improving this important business department. KL Consultancy started the project by carrying out a training needs analysis to understand the needs of the staff and helped include this in the service led strategy that I had in mind for the department. They then devised a highly interactive modular programme that met the needs of the individuals and the business.

We have found using KL Consultancy a very positive experience and we have found the training has added value in a number of ways. The importance of the customer internal and external, is more clearly defined along with a clearer understanding of what constitutes ‘good’ and sustainable service.

I am happy to recommend KL Consultancy as a provider of high quality training programmes.

Commercial Director, Southern Print