Business Coaching
Sales Training
Call Centre Management
Business Development Training

Customer Service Training

Excellent Customer Experience
Customer Loyalty
Tailored Training
Customer Growth



Staff Retention
Motivated Workforce
Personal Development
Customised Training

Team Building


Conflict Resolution
Team Motivation
Self Awareness
Improve Team Relationships

Call Centre


Improved Sales
Improved Customer Feedback
Delivery of Brand
Professional Service

Make a positive difference to your business

KL Consultancy can show you how

What goes on behind your company’s doors affects your commercial success. Your culture, your brand values, your processes, your business practices. Together they make your organisation unique.


A productive and motivated workforce, equipped with the right skills, will greatly enhance your business performance. That’s why an off-the-shelf training programme just won’t do.


At KL Consultancy, we tailor every course, every module, every presentation to the specific needs of our clients. This ensures we deliver exactly the right level of training for the individuals taking part for maximum impact and value.


Our bespoke training programmes have delivered results and delighted clients for more than 10 years, helping businesses to be more successful through the skills and expertise of their people.



Find out how we can help

I think that the courses being run by KL Consultancy are really worth while. You have obviously taken the time to research the topic that is going to be covered and make sure that the message being delivered is being done so in a friendly and direct way. I have been on a couple of courses now with KL Consultancy and I have been nervous before all of them but as soon as I enter the room and Kim say’s HELLO that is me done.

I know that what ever happens in the rest of the course Kim makes the course comfortable and it flows well. I think that the small groups and the way that the training is delivered makes the course so much more rewarding than trying to be in a room with 20 people all trying the learn the same thing.

There has been at most 8 people per course I have attended and that is great as Kim has made the 8 people in the room feel that even though there are 8 people in the room it is like a one to one experience as well.

Training Manager, Morrison Utilities